Information about each garment is supplied online and further questions can be forwarded to email@example.com in order to help select the right garment for you. TALUNA has a strict no refund policy unless the garment is deemed faulty.
TALUNA accepts size exchanges and a store credit on full priced items. In the case of a faulty item or size exchange, the garment will be replaced in a timely matter. Please note, if an exchange is requested on an out of stock item a credit note will be issued.
In the case of a replacement or exchange requested by the customer, the issue must be notified within 7 days of receiving the order.
Once the garment has been returned to TALUNA, it will undergo a review for exchange and if approved you will receive a confirmation email.
Please note, all shipping costs on returns and exchanges are at the cost of the customer and are not payable by TALUNA. TALUNA requires all return parcels to be sent via a secure, pre-paid and traceable postage method. Lost or stolen parcels are not liable to TALUNA.
When returning or exchanging a garment, the below conditions must be adhered to:
- The garment must be returned in its original condition with all its tags intact and attached to the garment
- The garment must be unworn, undamaged and not laundered
- In the case of a fabric or colour being discontinued the customer is entitled to reselect another.
- TALUNA reserves the right to reject a request